Privacy Policy

mossy-roam is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address)
• Information about your child (age, relevant learning needs)
• Enquiry details and communications with us
• Programme enrolment and attendance records
• Payment information (processed securely through our payment provider)

We also automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website addresses
• Device information

How We Use Your Information

We use the information we collect to:

• Process enrolments and deliver our educational programmes
• Communicate with you about our services
• Send programme updates and relevant information to parents
• Improve our website and services
• Comply with legal obligations
• Protect the safety and wellbeing of children in our care

Legal Basis for Processing

We process your personal data based on:

• Contract performance: To deliver services you have enrolled in
• Legitimate interests: To improve our services and communicate relevant information
• Legal obligations: To comply with safeguarding and educational requirements
• Consent: For marketing communications, where applicable

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist in operating our business (payment processors, email services)
• Professional advisors (accountants, legal counsel) as necessary
• Authorities if required by law or to protect child safety

Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Enrolment records are typically kept for 7 years after the programme ends. You may request deletion of your data at any time, subject to our legal retention requirements.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

Children's Privacy

We take children's privacy seriously. We collect only the minimum information necessary to provide our educational services. Parent or guardian consent is required for all data relating to children. Children's data is handled with additional safeguards and is never used for marketing purposes.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to improve your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be communicated through our website or by email. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

mossy-roam
Unit 14, The Learning Quarter
Colmore Row
Birmingham B3 2BJ
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.